Life Events

Loss of Spouse or Dependent

If the unthinkable loss happens, know that your JCP family is here to help. Stay in close contact with your unit leader and use the tools and resources below.

Compassion in Difficult Times

One step at a time

Losing a spouse or dependent is an emotionally overwhelming experience. As you take the time to grieve, we also want to guide you through the necessary practical steps to adjust your employee benefits and access support services. From bereavement time to life insurance claims, here is essential information to help you during this challenging period.

Take time to grieve.

Full-time associates are eligible for up to five days of bereavement time. To learnmore, review the Incidental Time-Off policies located on JCPenney Benefitswebsite > Benefits Library.

Open a life insurance claim.

If your covered spouse or dependent passes, start a life insurance claim by calling the JCPenney Benefits Center.

Monday - Friday
8 a.m - 8 p.m. Central Time
Adjusting for Tomorrow

Benefits Revisions

Taking steps to update your employee benefits can ensure your financial house is in order during this trying time. From healthcare coverage to beneficiary designations, follow these steps to make the necessary adjustments to your JCPenney Benefits to better align with your new circumstances.

Update your JCP benefit coverage.

Contact the JCPenney Benefits Center for assistance with removing your loved one from your health and welfare coverage.

Monday - Friday
8 a.m - 8 p.m. Central Time
Update your beneficiaries.

Review your life insurance, AD&D insurance, and your 401(k) plan to update your beneficiary designation if needed. Consider seeking legal counsel before designating a minor as a beneficiary due to limitations payouts of life and AD&D policies to minors.


Get support through the grief.

The JCP Employee Assistance Plan is here to help support you through the grieving process. You and your covered dependents can receive free, confidential assistance from licensed counselors who are available 24 hours a day, seven days a week. You can also receive up to three free in-person visits per issue, per year. If you need more care and are enrolled in a JCP medical plan, additional counseling may be available to you.

Cigna Members
& Associates Not Enrolled in JCP Medical Plan
Get Help

Have questions?

Get quick and easy access to all your benefit vendors. For general benefit questions, such as eligibility or enrollment, call the JCPenney Benefits Center to speak with a benefits specialist.

Monday - Friday
8 a.m - 8 p.m. Central Time